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1.   Information We Collect

We collect the following categories of information:

1. A. Personal Information Collected when you register, book appointments, or use specific features:
   1. – Full Name
   2. – Mobile Number
   3. – Email Address
   4. – Gender
   5. – Date of Birth
   6. – Location (for suggesting nearby salons)
   7. – Booking History
   8. – Payment Information (via third-party payment gateways)

1.  B. Non-Personal Information : Automatically collected to enhance service performance:
   1. – IP Address
   2. – Browser Type
   3. – Device and Operating System
   4. – App Usage Data (e.g., page visits, interaction patterns)
   5. – Device Identifiers (e.g., Android ID, Advertising ID) – used for analytics, app functionality, and security purposes

2.  Legal Basis for Data Processing  

We process your data under one or more of the following legal bases:

1. – Consent (e.g., for marketing communications)
2. – Contractual Necessity (e.g., for appointment booking)
3. – Legal Obligation
4. – Legitimate Interests (e.g., service improvement and fraud prevention)

3. How We Use Your Information Your data is used to:       

1. – Facilitate salon bookings and manage appointments
2. – Send reminders and service updates
3. – Provide customer support and resolve issues
4. – Personalize recommendations and promotional content
5. – Improve app features and user experience
6. – Detect, prevent, and investigate fraud or abuse
7. – Comply with legal obligations
8. – Track app usage patterns and device information for service optimization and security using third-party tools (e.g., Firebase)

4. Data Sharing and Disclosure

We do not sell your personal data. However, your data may be shared with:

1. – Partner Salons: Limited data for confirmed bookings
2. – Payment Providers: For secure transaction processing
3. – Authorized Service Providers: For analytics, hosting, and support
4. – Government or Legal Authorities: When required by law
5. – Analytics & Crash Reporting Tools (e.g., Firebase): We may share anonymized device identifiers and usage data for the purpose of analyzing and improving app performance.

Salons do not receive your full personal details unless a booking is confirmed.

5.Data Retention
We retain your data only for as long as necessary to:

1. Provide our services
2. Fulfill legal or contractual obligations
3. Address disputes and enforce agreements
4. Users may request data deletion at any time by emailing: support@parluxo.com

6. Your Rights and Choices You have the right to:

1. – Access and review your personal information
2. – Correct inaccurate or incomplete data
3. – Request deletion or restriction of your data
4. – Withdraw consent at any time
5. – Opt out of promotional communications

To exercise these rights, contact us at: support@parluxo.com

7. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors without verified parental consent.

8.Cookies and Tracking  Technologies

We use cookies and similar technologies to:

1. – Keep you logged in
2. – Save preferences
3. – Analyze usage patterns
4. – Deliver personalized content
5. – You can control cookies through your device or browser settings.
6. – In mobile applications, we may use identifiers such as Android Advertising ID or Firebase Instance ID to understand usage patterns and deliver better experiences.

9. Data Security

We implement appropriate security measures to protect your data, including:

1. – SSL encryption
2. – Two-factor authentication
3. – Secure server infrastructure
4. – Role-based access control

10. International Data Transfers

• If you are located outside India, please note that your data may be transferred to and stored in servers located in India. By using our services, you consent to such data transfer.

11. Updates to This Policy

• We may update this Privacy Policy from time to time to reflect legal or operational changes. We encourage you to review it periodically. The updated version will be posted with a revised “Effective Date.”

12. Jurisdiction

Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Hazaribagh, Jharkhand, India.

13. Contact Us

For any privacy-related concerns or requests, please contact us:

Email: sanjusinghaiya99@gmail.com

Phone: +91 9471381072

Registered Office: Hazaribagh, Jharkhand

Corporate Office: Laxmi Tower, Near Prachin Shiv Mandir, Kokar, Ranchi – 834001